Troubleshooting


The application crashes when I open it, or load content.

This is most likely an OpenGL driver issue. FaceFX uses OpenGL by default, but you can change to Direct 3D mode. Alternatively, you can try to update your OpenGL graphics card drivers.

I get a message: "The application has failed to start because the application configuration is incorrect.  Reinstalling the application may fix this problem."

You need to install the Visual Studio 2005 Redistributable.  Simply run the vcredist_x86.exe file in the Install folder of the FaceFX installation folder.  You can also reinstall FaceFX Studio and check the box for "Install Visual Studio 2005 Redistributable (Required if not already installed)".

I get a message: "Ogre failed to initialize properly.  Please check the console for details".  The Preview tab is blank and no icons are visible.

Take a look in the Console Tab.  Click on the "Errors" and "Warnings" sections.

Known Issues

  • Application accelerator keys (Ctrl+O, Ctrl+N, Ctrl+S, Ctrl+Z, etc) do not work if the mouse last clicked the title bar of a floating render window. 
  • On some machine configurations running in Direct3D mode the application will crash returning from the machine locked state.
Version Number: 
2010